You know the Samsung Shop by name but wonder if it is a reliable site? Check out customer reviews online.
Samsung is a brand that everyone knows. Founded in 1938 by Lee Byung-chul, what was initially just a small food trading company quickly expanded its range of activities. The company became a predominant player in construction, public works, civil engineering, household appliances and even consumer electronics.
Discover all the current Samsung offers
Its subsidiary Samsung Electronics is the most famous, notably thanks to the reference products it markets (smartphones, screens, televisions, laptops, cooking appliances, vacuum cleaners, etc.). If the South Korean company has good press, what about its official online store, the Samsung Shop? Is it reliable? What are the customer reviews on this platform? Here’s the important thing to know.
Samsung: a look back at the internationally known Korean brand
Founded in 1938 by Lee Byung-chul, Samsung was originally a small food trading company. It then diversified into multiple areas, including consumer electronics in 1969 through its subsidiary Samsung Electronics. Soon after its establishment, Samsung Electronics quickly became one of the leading manufacturers in South Korea. Year after year, the firm has continued to grow in its country but also on the international scene to become one of the 3 largest consumer electronics companies in the world in 2007, then the largest electronics company in the world in terms of sales in 2010. Since 2019, Samsung has worked to become the No. 1 in the systems semiconductor sector while boosting its growth in areas such as artificial intelligence (AI) and 5G.
One of its objectives is tooffer customers an unbeatable experience and value for money. To this end, it gives pride of place to technological innovations and constantly seeks to develop new generation products. The brand markets numerous high-quality products (smartphones, screens, laptops, storage devices, household appliances, etc.).
Samsung notice: you can consult the dedicated platforms
Its official online store, the Samsung Shop, collects on average good reviews on the platforms. On eBuyClub, for example, the brand obtains a rating of 9/10 with a majority of scores in 5 stars (the best rating). On iGraal, it gets a rating of 4.5/5. When asked about the reasons for their satisfaction, Internet users mention:
- Reliability;
- Product durability and performance;
- Speed of delivery;
- The innovative nature of technologies;
- Value for money.
On the other hand, certain services, such as customer support, home installation or the refund offer, are singled out, in particular on the Trustpilot site where the Samsung Shop does not really have a good press (only 1, 1/5 for Samsung and 1.3/5 for Samsung Electronics).
You can also consult buyer reviews on the Samsung Shop
Samsung shop: reviews directly on product sheets
Besides that, you can consult customer reviews and comments directly on the Samsung Shop, on the product sheets. Internet users can rate articles from 1 to 5 (5 being the best rating and 1 the worst), focusing in particular on the design, sound quality, performance and even compatibility of the device. In their review, they can also leave a comment with a title, provide the advantages/disadvantages of the product, and specify whether they recommend it or not. Take the example of the Samsung Galaxy S22 Ultra, S22+ and S22 smartphones. The latter obtain respectively scores of 4/5, 4.1/5 and 3.8/5 on the Samsung Shop.
Discover all the current Samsung offers
Samsung Shop: verified reviews for perfect transparency
Customer reviews left on the Samsung Shop are verified and certified authentic by Bazaarvoice. This third-party company prides itself on preserving the authenticity of the reviews consumers rely on to make their purchases. This seal of trust embodies Samsung’s desire to publish authentic reviews about its products and services. He also certifies that the opinions are neither modified, nor illegitimate, nor demeaning.
Conclusion: should you trust the Samsung Shop for your purchases?
You can trust the Samsung Shop for your purchases. The site is very secure and no scam has been identified to date. The platform harvests very good reviews overall. Internet users are satisfied with their purchases. Of course some report bad experiences, as with any e-commerce site, but it should be remembered that these remain isolated in relation to all the orders placed on the site. Not to spoil anything, the Samsung Shop offers many advantages, including free delivery, easy payment, advantageous returns and recovery policy, reductions all year round… Form your own opinion!
The BFMTV editorial staff did not participate in the production of this content. BFMTV may receive compensation when one of our readers makes a purchase via the links integrated in this article.
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